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How mega918 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account with us, how we use it, and the controls you have over it.

Account data protectionPayment info handled securelyYour right to access and correct dataCookie and tracking transparencyContact us to request changes
mega918 How mega918 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what data we hold, request a correction or ask us to delete your account information, our support team handles privacy requests directly. You can reach us through live chat on the platform, or by writing to our contact email. We aim to acknowledge your request and respond with a clear next step — not an automated deflection.

Live Chat Start a live chat session from your account dashboard. Privacy requests are handled by the same team that manages account and payment queries.
Email Support Send your data request or privacy question to our support email. Include your registered account name so we can locate your record without delay.
Account Help Centre Log in and visit the account help section for step-by-step guidance on submitting a data access or correction request through your account settings.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply consistent data security practices across all account activity — from the moment you register to every deposit or withdrawal you make via Touch 'n Go eWallet, Boost or GrabPay. Below are the four areas that matter most to your privacy on this platform.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable local law. You may request deletion of non-essential data at any time.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform performs. You can adjust cookie preferences through your browser settings at any time.

Account Security

Account access is protected by password authentication and OTP verification. We flag unusual login attempts and may temporarily lock your account while we verify your identity to prevent unauthorised access.

Third-Party Sharing

Payment processors handling your Touch 'n Go eWallet, Boost or GrabPay transactions receive only the data needed to complete that transaction. No marketing or profiling data is passed to third parties without your consent.

Common Questions About Your Data and Rights

These are the questions we hear most often about how mega918 handles account and payment data. If your question is not covered here, reach us via live chat or email and we will respond with a direct answer.

We collect your name, contact number, email and login credentials on registration. Device and session data is also recorded automatically to protect your account from unauthorised access.

We store transaction references and amounts for reconciliation, but we never hold your e-wallet PIN, full account number or banking password. Payment authentication stays within your wallet app.

Yes. Contact us via live chat or email with your registered account name. We will identify your data record and provide details of what we hold within a reasonable timeframe.

Send a correction or deletion request through live chat or our support email. Include your account ID so the team can locate your record and confirm the update or removal.

We share only what is necessary — payment processors receive transaction data to process your GrabPay or DuitNow transfers. No personal data is sold or passed to advertisers or profiling services.

Session cookies keep your login active; analytics cookies help us improve platform performance. You can manage or block cookies through your browser settings without affecting your ability to log in.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.