Reference

Understand the Rules Before You Start

These terms set out the conditions under which you access mega918, including account use, jurisdiction eligibility and your rights as a user. Access to our platform depends on local law and is available only where permitted in your region.

Jurisdiction-dependent accessAccount terms apply on registrationMalaysian ringgit (RM) transactionsTouch 'n Go eWallet, Boost, GrabPay coveredContact us to exercise your rights
mega918 Understand the Rules Before You Start
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you need to raise a legal query, dispute a transaction, or request a copy of your account data, our support team handles these requests directly. Provide your registered account details and the nature of your query so we can route it correctly.

Team online

Live Chat

Use the live chat widget inside your account for account-related legal queries. Have your registered email and the relevant transaction reference ready before you start.

Email Support

Send formal requests — including data access, account closure or dispute submissions — to our support email. Responses follow a review queue; complex cases may take longer.

Account Help Centre

The help section inside your account contains step-by-step paths for common policy actions: updating personal details, requesting transaction records and submitting a formal complaint.

ACCOUNT SECURITY PRACTICE

How We Protect Your Account and Data

Account security at mega918 is built around verified identity, encrypted sessions and controlled access. We apply SSL encryption across all pages, including the deposit flow where Touch 'n Go eWallet and GrabPay transactions are processed. Cookie use is limited to session management and basic analytics; you can adjust cookie preferences through your browser settings. Data we hold about you — account registration details, transaction history, verification documents — is retained only as long as required by applicable policy and then securely deleted. You have the right to request a summary of the data we hold, to correct inaccurate details, or to request closure of your account.

Data Retention

We keep account and transaction records for the minimum period required under applicable policy. Once that period passes, records are deleted from active systems in line with our internal data schedule.

Cookie Policy

Cookies on mega918 cover session handling and basic traffic analytics only. No advertising-specific tracking cookies are placed without disclosure. Adjust preferences through your browser at any time.

Encrypted Transactions

Every deposit and withdrawal — whether via Boost, DuitNow or FPX — runs over an encrypted connection. Your payment credentials are never stored on our servers after a transaction completes.

Account Verification

Identity verification may be required before your first withdrawal is processed. We request a government-issued ID and, where relevant, proof of the payment method used — this is standard account security practice.

Your Legal and Policy Questions

These are the account and policy questions we receive most often. If your question is not covered here, reach the support team through live chat or email with your account reference.

Access depends on your local jurisdiction. mega918 is available only where local law permits. If online gaming platforms are restricted in your area, you are not eligible to open or use an account.

Send a data access request to our support email with your registered account email and full name. We will compile your account and transaction records and respond through the same channel.

Yes. Log in, head to your account settings and update your registered details. For changes to your name or identity documents, contact support directly — those require manual verification before taking effect.

After account closure, we retain transaction and identity records for the minimum period required under applicable law. Once that retention period ends, your data is removed from our active systems.

Contact us via live chat or email with your account reference and the specific transaction ID in question. Our team reviews disputes in order of receipt and will confirm next steps with you in writing.

We may update these terms periodically. When material changes occur, we will flag them inside your account on next login. Continuing to use your account after that notification counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.